UA-151527870-1 523555891760046 027: Leadership In Retail with Alison Crabb - Made For More

Episode 27

Published on:

6th Apr 2021

027: Leadership In Retail with Alison Crabb

Not many industries are as people-intensive as the retail industry. Even with the pandemic giving birth to contact-less transactions, there is still constant interaction between the store manager, store employees, and the customers. 

Leaders in the retail space were already being seriously challenged before the pandemic hit. The sector experienced a period of unprecedented change and transformation that required a shift from the traditional brick and mortar environment.

With that, managers need to develop leadership skills that will be tested as they navigate a new reality of cleaning, lower foot traffic, and employees needing more rules of what they can and can't do. 

As with any leadership role, retail management is a highly challenging and complex role. It gets even trickier when a manager is in charge of several stores. The good news is that a leader can manage different teams over a more expansive geographical space through influential leadership. And that's what our guest for today, Alison Crabb, will try to dissect.

Alison is a retail leadership expert with more than 25 years in the industry. We talk about influential leadership, the power of delegating responsibilities and how strategies and work environment affect results.  


  • Getting to know Alison Crab (03:10)
  • How Alison switched from teaching to retail (05:55)
  • Alison's journey into leadership and entrepreneurship (08:30)
  • Alison's first encounter with leadership and how she matured her leadership traits (11:09)
  • The power of delegating responsibilities (15:08)
  • Alison's transition from a store manager into an area leader
  • How to lead and influence multiple teams (20:40)
  • How strategies and the environments affect results (24:20)
  • Analyzing Alison's book: The Essential Guide For Area Leaders in Retail (26:32)
  • The top 5 tips for leaders (28:31)

Links and References

Alison’s website

Alison’s LinkedIn

Check out Alison’s Retail Leadership Book

Connect With Ally Nitschke

Connect with me on LinkedIn

Connect with me on Instagram and Facebook

Subscribe to my YouTube channel

Get our Courageous Conversations Guide

Show Notes:

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About your host

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Ally Nitschke

Ally is a Leadership Expert, a Courageous Conversation Specialist, Keynote Speaker and International Radio Show host. As the Founder of Made For More, Ally works with leaders and organisations to build Courageous Leaders and teaches the art of Courageous Conversations. When organisations and leaders work with Ally, they Do More, Achieve More, and ultimately level up their Leadership and Business.