043: Emotional Bank account
Most people are familiar with constructive feedback, but when you are a leader and when you are providing feedback, it's not always about constructive feedback, but also good feedback.
The emotional bank account: the money that comes in is like good feedback, and the money that goes out is constructive feedback. To make sure we have money available when the time comes to withdraw, we have to put money into the bank account.
One constructive feedback is equal to five good feedbacks.
Constructive feedback comes as a surprise and disrupts the relationship, so we should make sure that there is a buffer of positive feedback so that the relationship doesn't fall into pieces.
As a part of maintaining our relationship with our team, we can continually add to the bank account by giving compliments, finding good things to provide feedback on, and, of course, thanking each other.
This episode introduces the emotional bank account, the importance of putting in great feedback at all times, and how we can start utilising the emotional bank account for feedback.
TOPICS DISCUSSED INCLUDE:
● The importance of giving feedback (0:24)
● The emotional bank account (01:41)
● Constructive feedback and good feedback (02:22)
● John Gottman’s ratio (02:43)
● Not all feedback is treated equal (03:50)
● Good feedback (04:07)
● Perks of providing good feedback (04:29)
● Constructive feedback (05:16)
● One constructive feedback equals 5 good feedbacks (06:10)
● Constructive feedbacks are a surprise and we don’t see it coming (06:31)
● Giving compliments, providing good feedback to maintain your relationship with your team (06:33)
● The ratio of 1 to 5 (07:00)
● Adding more good feedback (07:05)
Resources mentioned in this episode
● John Gottman
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